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FAQ FAQ

Q1:Are people from other cities/counties, or foreigners, allowed to use Parent-child Centers?
A1:Yes. People from other cities/counties, or foreigners, may join as online members and use the reservation service. They can also wait in line on-site if they are not members.
Q2:How do I make a reservation with a Parent-child Center?
A2:First log in as a member. After joining as a member, please provide the child’s information to the site administrator before you begin to make a reservation. The child’s information should include: 1. Name; 2. Gender; 3. Passport No.; and 4. Date of birth. Please call 02-2748-6008 or send an email to pcc@cwlf.org.tw Select Reservation at a Parent-child Center, choose your destination Center, choose the date and session, click on the square button, select number of participating children, fill in the accompanying adult’s information, and click on “Confirm Reservation”, and the reservation is completed. The number shown in the square button means the remaining number of vacancies for children.
Q3:How do I add a foreign visitor’s child’s information?
A3:After joining as a member, please provide the child’s information to the site administrator before you begin to make a reservation. The child’s information should include: 1. Name; 2. Gender; 3. Passport No.; and 4. Date of birth. Please call 02-2748-6008 or send an email to pcc@cwlf.org.tw
Q4:How do I cancel a reservation? Can I cancel it on the same day as my reservation?
A4:After successfully making a reservation, go to Members Center→ search Reservation Record. To cancel a reservation, please click on the delete button, and the registration will be deleted. To change to another session, please make another reservation accordingly. To cancel a reservation or registration for a morning-hours space or event, please cancel before 10:00 AM of the space- or event-date. To cancel a reservation or registration for an afternoon-hours space or event, please cancel before 2:00 PM of the space- or event-date.
Q5:If my child happens to be sick or has other obligations on the reservation date and is unable to go to the Parent-child Center, what should I do?
A5:If you are certain that you will miss your reservation, please cancel your reservation immediately by first logging in as a member and cancel the day’s reservation accordingly. To cancel a reservation or registration for a morning-hours space or event, please cancel before 10:00 AM of the space- or event-date. To cancel a reservation or registration for an afternoon-hours space or event, please cancel before 2:00 PM of the space- or event-date. If you fail to cancel accordingly and have accumulated 3 no-shows, you will be suspended from using the Center’s online reservation system for 30 days.
Q6:When is the Parent-child Center open for reservation?
A6:Parent-child Center Centers’ reservation systems allows for reservations to be made for the next 30 days. At midnight every day, a new day’s space reservations will become available. After making a reservation, please show up within 15 minutes after the start time of the reserved session at the latest.
Q7:Can I make a reservation for the same day’s use of a Parent-child Center?
A7:No. According to the Taipei City Government Parent-child Center’s rules, you must complete a reservation at least one day in advance. Although reservations for the same day’s use are not allowed, you may still go to a Parent-child Center and wait in line for the next available vacancy.
Q8:I have reserved a session, but why can’t I also reserve the next session at the same Center?
A8:You can only reserve one session at the same Center. After you finish the session, you will be able to reserve the next session after 5:00PM on the same day.
Q9:Why am I limited to making 3 concurrent reservations at Parent-child Centers for the same child?
A9:As Parent-child Centers are a public resource, they are intended to serve as many families as possible. Therefore, you can have reservations at up to 3 Centers concurrently. As soon as you have finished using a reservation, you will be able to make reservations for the next available session.
Q10:How many accompanying adults are allowed per child? May I add or change the accompanying adult?
A10:Up to 2 adults are allowed to accompany a child. The operation of a Parent-child Center relies on controlling the number of children admitted; therefore, should you wish to add or change the accompanying adult, please delete your reservation first and then make a new reservation. Provided that the actual capacity situation does not violate the admittance rules, you may explain the situation to the on-site staff to add or change the accompanying adult.
Q11:Can I go to a Parent-child Center without a reservation?
A11:Yes, you may, but you need to wait in line for the next available vacancy. If the center is full, you will have to wait until a vacancy becomes available for you.
Q12:I have made a mistake when entering my child’s information; how do I change my child’s information?
A12:To edit a child’s information, please log in as a member first and verify the name, gender, date of birth, and Citizen ID No. of the child. Only the site administrator is allowed to make changes to such information. To change the information, please call 02-2748-6008 ext. 1.
Q13:The capacity of a session is full; can I still go in? Do I have to remain in the Center throu ghout the entire session?
A13:If the center is full, you must wait in line and see if any parent already admitted leaves early and thus a vacancy is made available. No admittance is allowed 30 minutes before the end of each session. After being admitted, you may leave as early as you wish.
Q14:My child is older than 6 years of age but has not yet started elementary school; can my child go in?
A14:Yes. Taipei City Government Parent-child Centers serve children of pre-school age. Please bring your child’s identification papers (such as National Health Insurance Card or Household Registration), and present it to the on-site staff for age confirmation.
Q15:I have two children; one of them is already attending elementary school. Can he/she still go in?
A15:Taipei City Government Parent-child Centers are established with the consideration of the characteristics of various districts within the city and to provide a safe and free space where children of pre-school age can play together with their parents; these are the reasons these Centers are established in the first place. If your older child is already attending elementary school, each Center has a waiting area for older children that are not allowed to enter. However, the Centers’ staff are primarily dedicated to serve children of pre-school age and their parents, so it will not be possible for the staff to help you with taking care of your child waiting outside. Please understand and forgive the inconvenience. We suggest that if you wish to accompany your younger child and play together in the Center, perhaps you can ask another caregiver to take care of your older child. Then, you can accompany your younger child without worrying; and your older child may play games and have a learning experience more appropriate for his/her age.
Q16:Children of pre-school age are allowed to go to Parent-child Centers; what does pre-school age mean?
A16:Children not yet attending the first grade of elementary school.
Q17:Why do I have to provide detailed personal information when making a reservation?
A17:(1) Citizen ID No. is requested because it is used to verify member information; each person may apply for only one account. (2) Taipei City Government Parent-child Centers and Friendly Childcare Centers are free resources and are intended to be used by as many children and caregivers as possible. A child’s Citizen ID No. is requested because it is used to make sure that there no multiple reservations are made. (3) A child’s date of birth is requested because it is used to determine a child’s age and make sure that the child is eligible to use our services. (4) A member’s phone number, mobile number, and e-mail address are requested because they are used for contact and notice purposes regarding events.
Q18:What are the security measures taken at the website to protect members’ personal information?
A18:Protective measures taken to protect personal information at this Site include: SSL encryption protocol for member data transfer; staff account privileges and authorization management, encrypted export of members’ data; and unlocking programs installed on specific computers. Only a handful of system administrators have query/amend access to members’ complete personal information. On-site staff do not have access to complete personal information. These are the measures taken to protect members’ personal information from being accessed without authorization.
Q19:I forgot my account number or password, and I used the Forgot Password function, but I still can’t log in. Why is that?
A19:Please call 02-2748-6008 ext.1 from 9 AM to 5 PM, Monday through Friday; our site administrator will help you to solve log-in problems.
Q20:How long do I have to wait for an email after using the Forgot Password function?
A20:You will receive an email in approximately 10 minutes. Please do not use the Forgot Password function repeatedly; it may cause mistakes in the order of emails sent and cause you to open the wrong email and use the wrong information for password recovery, causing you to not be able to log-in.
Q21:Why must the accompanying adults at a Parent-child Center be 20 years or older of age?
A21:At Parent-child Centers we encourage parents and children to play together. A caregiver must accompany a child throughout his/her entire stay on the premises to prevent accidents from happening. In Taiwan, a person has to be 20 years old of age to assume full legal responsibilities. Therefore, we have a minimum age requirement for accompanying adults at Parent-child Centers.

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