A1：Yes. People from other cities/counties, or foreigners, may join as online members and use the reservation service. They can also wait in line on-site if they are not members.
A2：First log in as a member.
After joining as a member, please provide the child’s information to the site administrator before you begin to make a reservation. The child’s information should include: 1. Name; 2. Gender; 3. Passport No.; and 4. Date of birth. Please call 02-2748-6008 or send an email to pcc@cwlf.org.tw
Select Reservation at a Parent-child Center, choose your destination Center, choose the date and session, click on the square button, select number of participating children, fill in the accompanying adult’s information, and click on “Confirm Reservation”, and the reservation is completed. The number shown in the square button means the remaining number of vacancies for children.
A3：After joining as a member, please provide the child’s information to the site administrator before you begin to make a reservation. The child’s information should include: 1. Name; 2. Gender; 3. Passport No.; and 4. Date of birth. Please call 02-2748-6008 or send an email to pcc@cwlf.org.tw
A4：After successfully making a reservation, go to Members Center→ search Reservation Record. To cancel a reservation, please click on the delete button, and the registration will be deleted. To change to another session, please make another reservation accordingly. To cancel a reservation or registration for a morning-hours space or event, please cancel before 10:00 AM of the space- or event-date. To cancel a reservation or registration for an afternoon-hours space or event, please cancel before 2:00 PM of the space- or event-date.
A5：If you are certain that you will miss your reservation, please cancel your reservation immediately by first logging in as a member and cancel the day’s reservation accordingly. To cancel a reservation or registration for a morning-hours space or event, please cancel before 10:00 AM of the space- or event-date. To cancel a reservation or registration for an afternoon-hours space or event, please cancel before 2:00 PM of the space- or event-date. If you fail to cancel accordingly and have accumulated 3 no-shows, you will be suspended from using the Center’s online reservation system for 30 days.
A6：Parent-child Center Centers’ reservation systems allows for reservations to be made for the next 30 days. At midnight every day, a new day’s space reservations will become available. After making a reservation, please show up within 15 minutes after the start time of the reserved session at the latest.
A7：No. According to the Taipei City Government Parent-child Center’s rules, you must complete a reservation at least one day in advance. Although reservations for the same day’s use are not allowed, you may still go to a Parent-child Center and wait in line for the next available vacancy.
A8：You can only reserve one session at the same Center. After you finish the session, you will be able to reserve the next session after 5:00PM on the same day.
A9：As Parent-child Centers are a public resource, they are intended to serve as many families as possible. Therefore, you can have reservations at up to 3 Centers concurrently. As soon as you have finished using a reservation, you will be able to make reservations for the next available session.
A10：Up to 2 adults are allowed to accompany a child. The operation of a Parent-child Center relies on controlling the number of children admitted; therefore, should you wish to add or change the accompanying adult, please delete your reservation first and then make a new reservation. Provided that the actual capacity situation does not violate the admittance rules, you may explain the situation to the on-site staff to add or change the accompanying adult.
A11：Yes, you may, but you need to wait in line for the next available vacancy. If the center is full, you will have to wait until a vacancy becomes available for you.
A12：To edit a child’s information, please log in as a member first and verify the name, gender, date of birth, and Citizen ID No. of the child. Only the site administrator is allowed to make changes to such information. To change the information, please call 02-2748-6008 ext. 1.
A13：If the center is full, you must wait in line and see if any parent already admitted leaves early and thus a vacancy is made available. No admittance is allowed 30 minutes before the end of each session. After being admitted, you may leave as early as you wish.
A14：Yes. Taipei City Government Parent-child Centers serve children of pre-school age. Please bring your child’s identification papers (such as National Health Insurance Card or Household Registration), and present it to the on-site staff for age confirmation.
A15：Taipei City Government Parent-child Centers are established with the consideration of the characteristics of various districts within the city and to provide a safe and free space where children of pre-school age can play together with their parents; these are the reasons these Centers are established in the first place. If your older child is already attending elementary school, each Center has a waiting area for older children that are not allowed to enter. However, the Centers’ staff are primarily dedicated to serve children of pre-school age and their parents, so it will not be possible for the staff to help you with taking care of your child waiting outside. Please understand and forgive the inconvenience. We suggest that if you wish to accompany your younger child and play together in the Center, perhaps you can ask another caregiver to take care of your older child. Then, you can accompany your younger child without worrying; and your older child may play games and have a learning experience more appropriate for his/her age.
A17：(1) Citizen ID No. is requested because it is used to verify member information; each person may apply for only one account.
(2) Taipei City Government Parent-child Centers and Friendly Childcare Centers are free resources and are intended to be used by as many children and caregivers as possible. A child’s Citizen ID No. is requested because it is used to make sure that there no multiple reservations are made.
(3) A child’s date of birth is requested because it is used to determine a child’s age and make sure that the child is eligible to use our services.
(4) A member’s phone number, mobile number, and e-mail address are requested because they are used for contact and notice purposes regarding events.
A18：Protective measures taken to protect personal information at this Site include: SSL encryption protocol for member data transfer; staff account privileges and authorization management, encrypted export of members’ data; and unlocking programs installed on specific computers. Only a handful of system administrators have query/amend access to members’ complete personal information. On-site staff do not have access to complete personal information. These are the measures taken to protect members’ personal information from being accessed without authorization.
A20：You will receive an email in approximately 10 minutes. Please do not use the Forgot Password function repeatedly; it may cause mistakes in the order of emails sent and cause you to open the wrong email and use the wrong information for password recovery, causing you to not be able to log-in.
A21：At Parent-child Centers we encourage parents and children to play together. A caregiver must accompany a child throughout his/her entire stay on the premises to prevent accidents from happening. In Taiwan, a person has to be 20 years old of age to assume full legal responsibilities. Therefore, we have a minimum age requirement for accompanying adults at Parent-child Centers.
Taipei City Parent-child Center and
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FAQ
